Contact Center Specialist || 6 to 9 years || Gurgaon
Capgemini
2 - 5 years
Bengaluru
Posted: 28/03/2025
Job Description
Job Description
-Role Specific Responsibilities:Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutionsTakes leadership role in execution of delivery projectsImproves solutions and methods developed in the field for use to the wider practice (knowledge sharing)Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriaterange of technologies.Coordinate w"ith TAC to work on P1 and P2 issues. Key Skills required :-UCCE - solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUICUCCX - Knowledge and exposure in UCCX is a plus but not mandateStrong hands-on CC implementation work needed with troubleshooting capabilities.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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